We all have experienced difficulties while booking flights online – the websites are needlessly complicated. Luckily, there are lovely humans in customer support who come to the rescue. For Samantha Brown, it was Julie. When she made a mistake in her booking, Julie quickly sorted everything out, relieving her worries. Samantha was ready to give her the top rating when she accidentally pressed 1 Star. Worried it might cause trouble for Julie, she went on TikTok, asking for help. Little did she know that very soon she’d be able to thank Julie in person, thanks to her viral video.
Woman was worried when she accidentally gave a lovely customer service representative a bad rating
In her video, which has gathered 10.7M views, Samantha Brown, an Emmy award-winning travel host, desperately asked Delta for help. “I made a huge mistake,” she confessed. “I gave one of your customer service representatives a 1 when I meant 5,” Samantha explained the situation.